Description

Practice Name: New Heights Dental & Braces

Title: Experienced Treatment Plan Coordinator

Description: Treatment Plan Coordinator

New Heights Dental — San Antonio, TX 78209

Job Type: Full-time

Pay: Commensurate with experience and performance

Please apply only if you are an experienced Treatment Plan Coordinator who shows up, performs, and brings strong team spirit, along with a high level of patient care acumen. If you no-show for interviews or have a history of job hopping, please do not apply.

About Us:
New Heights Dental is a growing, patient-focused practice in San Antonio committed to delivering exceptional care through a collaborative, high-performing team. We're looking for an experienced Treatment Plan Coordinator to lead case presentation and treatment acceptance for our practice.

About the Role:
We're seeking a high-level Treatment Plan Coordinator to own the patient journey from diagnosis to treatment acceptance. This isn't an entry-level front desk role — we need someone who can confidently present complex treatment plans, handle financial conversations, overcome objections, and consistently drive case acceptance while building genuine trust with patients. You'll work closely with our doctors and hygiene team, and may mentor junior coordinators as the practice grows.

Responsibilities:
● Present comprehensive treatment plans to patients in a clear, confident, and empathetic manner
● Break down complex clinical recommendations into terms patients understand
● Discuss and structure financial arrangements, including insurance estimates, financing options (CareCredit, in-house plans), and payment schedules
● Track and follow up on outstanding treatment plans to maximize case acceptance
● Partner with doctors and clinical staff to ensure treatment plans are accurate and prioritized correctly
● Maintain and report on case acceptance metrics and scheduling efficiency
● Handle patient objections and financial concerns with professionalism and discretion
● Train and support front office/coordinator staff on treatment presentation best practices
● Ensure compliance with insurance verification, coding, and documentation standards

Qualifications:
● 4+ years of experience as a dental Treatment Coordinator (or equivalent case acceptance/sales role in a healthcare setting), with a track record of strong case acceptance rates
● Deep understanding of dental terminology, procedures, and insurance/financing processes
● Excellent communication, sales, and relationship-building skills
● Experience with dental practice management software (Dentrix, Eaglesoft, Open Dental, or similar)
● Strong organizational skills and comfort managing multiple treatment plans simultaneously
● Leadership or mentorship experience preferred
● High school diploma required; dental or business-related certification a plus
● Able to treatment plan across a full-service office offering general dentistry, hygiene, clear aligners, oral surgery, and periodontics
● Bilingual in Spanish preferred
● Experience working with a dental consulting company (e.g., TTI, The Scheduling Institute, Break Away Practice, DEO, or similar) a plus

Benefits:
● Competitive base + team performance bonus
● Dental
● Paid time off and paid holidays
● 401(k) with employer match
● Ongoing professional development and training

To apply, submit your resume and a brief note on your case acceptance experience.

Location: San Antonio

Information:

Status: Full Time

Rate:

Benefits:

Applying:

Please send inquiries and resumes to: Dan Hearn at ci@newheightsdental.com or

Preferred method of application: Email