Full-Time Front Desk

Desired Role: Front Desk

Full or Part Time: Full-Time

Available Start Date: 09/22/2026

Salary Expectations: 29

Name: Marissa Cortez

Available City: San Antonio Applicant

Work Experience

Years of Experience: 22

Job Titles & Responsibilities: Patient Care & Scheduling

* Answer phones and respond to patient messages
* Schedule, confirm, and reschedule appointments
* Check patients in and out
* Verify/update patient demographics and insurance information
* Collect copays, deductibles, and outstanding balances
* Explain basic office policies and appointment procedures
* Coordinate referrals and specialist appointments
* Handle new-patient paperwork

Insurance & Billing

* Verify insurance eligibility and benefits
* Obtain necessary insurance information
* Submit claims and attachments
* Track unpaid claims and insurance payments
* Post insurance payments and patient payments
* Review patient balances
* Provide billing statements
* Follow up on outstanding patient accounts

Daily Office Support

* Maintain the appointment schedule
* Monitor cancellations and no-shows
* Keep the waiting/front desk area organized
* Scan/upload documents into the patient chart
* Maintain accurate patient records
* Communicate with the clinical team regarding scheduling needs
* Protect patient privacy and follow HIPAA procedures

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🏢 Dental Office Manager Duties

Staff Management

* Supervise front-desk and administrative employees
* Create staff schedules
* Train and onboard new employees
* Conduct employee evaluations
* Address attendance, performance, and workplace issues
* Enforce office policies and procedures
* Coordinate staff meetings and training

Financial & Business Operations

* Monitor accounts receivable
* Review production and collection reports
* Monitor insurance aging and outstanding claims
* Review daily deposits
* Monitor office expenses
* Help establish financial and collection procedures
* Work with the doctor on budgets and business goals
* Review payroll information before submission

Office Operations

* Oversee daily workflow
* Ensure the schedule is being used efficiently
* Monitor patient wait times and customer service
* Handle patient complaints and escalated concerns
* Coordinate vendors and office supplies
* Maintain equipment/service contracts
* Ensure required licenses, permits, and office documentation are maintained
* Help ensure HIPAA, OSHA, and other applicable requirements are followed

Doctor/Owner Support

* Provide the doctor with operational and financial reports
* Identify problems affecting production or collections
* Help implement office policies
* Coordinate staffing needs
* Assist with hiring and termination decisions
* Help improve patient retention and scheduling efficiency
* Act as the communication link between the doctor and staff

Other Certifications:

Resume: View Resume

Contact Info

Phone Number: 2102188709

Email Address: mariann1026@icloud.com