Description
Practice Name: Sapphire Creek Dental
Title: Front Desk/Benefits coordinator
Description: Dental Front Desk & Benefits Coordinator
Location: New Braunfels
Practice Type: Privately Owned General Practice
Employment Type: Full Time
Position Summary
We are seeking a friendly, organized, and detail-oriented Dental Front Desk & Benefits Coordinator to join our growing dental practice. This role is essential to delivering an excellent patient experience while ensuring smooth scheduling, accurate insurance processing, and effective collections. The ideal candidate is professional, compassionate, and confident in managing both patient communication and administrative responsibilities.
Key Responsibilities
• Greet patients warmly and professionally in person and over the phone
• Schedule, confirm, and manage patient appointments efficiently
• Verify dental insurance benefits and eligibility prior to appointments
• Explain insurance coverage, treatment estimates, and patient financial responsibilities
• Submit and track insurance claims; follow up on unpaid or denied claims
• Manage patient accounts, collect co-pays and balances, and handle collections professionally
• Maintain accurate patient records and update demographic and insurance information
• Coordinate with clinical team to ensure smooth patient flow
• Handle billing questions and resolve insurance or account discrepancies
• Maintain HIPAA compliance and patient confidentiality at all times
Qualifications & Skills
• Previous experience in a dental front desk, insurance, or benefits coordinator role preferred
• Knowledge of dental insurance plans, CDT codes, and billing procedures
• Strong understanding of collections and accounts receivable processes
• Excellent communication and customer service skills
• Strong organizational skills with attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency with dental practice management software (Open Dental)
• Professional appearance and positive, team-oriented attitude
What We Offer
• Competitive pay based
• Supportive, team-focused work environment
• Opportunities for growth and continuing education
• Modern, patient-centered dental practice
How to Apply
Please submit your resume and a brief cover letter to info@sapphirecreekdental.com We look forward to meeting a motivated professional who is passionate about patient care and practice success.
Location: New Braunfels
Information:
Status: Full Time
Rate:
Benefits: PTO, dental and medical benefits for full time employees.
Applying:
Please send inquiries and resumes to: Marina Castillo at info@sapphirecreekdental.com or
Preferred method of application: Email