Description

Practice Name: New Heights Dental & Braces

Title: Front Desk Patient Coordinator

Description: Front Desk Patient Coordinator
New Heights Dental and Braces, PA — San Antonio, Texas
Full-Time | On-Site | Patient-Facing
The front desk is the first impression and the last impression every patient has of our practice. We are looking for someone who understands that and takes genuine pride in it.

A note before you apply:
Please apply only if you have dental front desk experience, a stable work history, and strong attendance and punctuality. This is a fast-paced, 13-operatory practice — the pace is real, the details matter, and being trainable and coachable is a must. If that sounds like you, we would love to hear from you.

About New Heights Dental and Braces
New Heights Dental and Braces, PA is a privately owned, multi-specialty practice serving San Antonio for over 30 years. With three doctors, 13 operatories, and a full range of services — from general dentistry and clear aligners to implants, periodontics, and oral surgery — we are a busy, growing practice that takes quality seriously.

Position Overview
The Front Desk Patient Coordinator is the first and last interaction a patient has with our practice. You will handle check-in and check-out, phones, scheduling, insurance verification, and payment collection — often all at once. Our front desk team is fully cross-trained, the pace is fast, and we need someone who thrives in that environment.
Key Responsibilities
Patient Check-In & Check-Out
• Greet patients warmly and by name; verify demographics, insurance, and health history
• Collect copays, balances, and payment plan installments at time of service
• Coordinate post-visit scheduling and answer questions before the patient leaves
Phones & Communication
• Answer calls promptly and professionally; schedule appointments across all providers and departments
• Handle confirmations, reminders, and rescheduling with efficiency
• Return missed calls and voicemails the same day
Scheduling
• Collaborate with the Hygiene and Restorative Schedulers to keep the schedule full and organized
• Fill cancellations from the short-call list; flag gaps to the Clinic Manager
• Onboard new patients — intake forms, insurance confirmation, and appointment prep
Insurance & Payments
• Verify insurance eligibility and benefits before appointments
• Communicate out-of-pocket estimates clearly; collect and post payments in CareStack
• Coordinate billing questions and discrepancies with the Revenue Cycle Manager
General Support
• Keep the front desk and reception area clean and organized
• Handle mail, faxes, and documents in compliance with HIPAA
• Support the admin team wherever needed; assist with end-of-day closeout
Qualifications
Required
• Minimum 2 years of dental front desk experience — dental-specific background is required
• Dental insurance knowledge: PPO plans, eligibility verification, and basic billing terminology
• Hands-on experience with a dental practice management system; CareStack or a comparable cloud-based platform strongly preferred — CareStack experience is a priority
• Strong communicator — professional, warm, and clear in person and on the phone
• Reliable, punctual, and detail-oriented
Preferred
• Bilingual in English and Spanish — a plus, but not required
What Makes a Great Fit
• Warm and composed — patients feel it, and so does the team
• Sharp on details — insurance info, times, and payments all matter
• Team-first — the front desk wins when the whole practice wins
• Discreet and professional — what happens in the practice stays in the practice

Our Team & Culture
New Heights Dental and Braces has been in this community for over 30 years, and our team reflects that same sense of commitment. We are growing — adding days, expanding our providers, and building toward a second location — and we are looking for people who want to be part of that. If you show up, do great work, and care about the patient experience, you will fit right in.
Compensation & Benefits
We offer competitive compensation that reflects the experience and care this role requires. Details will be discussed during the interview process and may include:
• Competitive hourly rate based on experience
• Performance-based incentives
• 401(k) retirement plan
• Paid time off and holidays
• Continuing education support
• A stable, welcoming team environment with genuine room to grow

How to Apply
Send your resume and a brief note about your dental front desk background — where you worked, the systems you used, and what you enjoy about the role.
Email: Ci@NewHeightsDental.com

New Heights Dental and Braces, PA | San Antonio, Texas

Location: San Antonio

Information:

Status: Full Time

Rate:

Benefits:

Applying:

Please send inquiries and resumes to: Dan Hearn at ci@newheightsdental.com or

Preferred method of application: Email